1.
How can I download the application?
Ramp Assist is available for free on the Apple App Store. You can download it by searching for "Ramp Assist" or by visiting this link.
2.
How do I create an account or log in?
- To Create an Account:
- Open the application and select 'Sign Up'.
- Enter your email address and create a password.
- Follow the prompts to complete the registration process.
- To Log In:
- Open the application and select 'Login'.
- Enter the email address associated with your Ramp Assist account and your password, or use 'Sign in with Apple' or 'Sign in with Google' to access your account.
3.
How do I reset my password?
- On the login screen, select 'Forgot Password.'
- Enter the email address linked to your account.
- Follow the link sent to your email to reset your password.
4.
What is the difference between Ramp Assist and the Ramp Assist Subscription?
- Ramp Assist provides basic features like boat ramp locations and local weather alerts.
- Ramp Assist Subscription includes all features of the free version, plus real-time weather and tide conditions, occupancy insights for boat ramps, and early access to new features.
5.
How can I restore my purchase?
To restore a purchase, navigate to the subscription menu or settings and tap 'Restore Purchase'. Re-enter your Apple ID credentials to retrieve your subscription.
6.
How can I contact support?
You can reach our support team by filling out the contact form on our website or directly through the application by tapping the Config button in the main menu.
Questions, Troubleshooting & Common Mistakes
1.
Weather & Tide Forecasts.
Why does the weather forecast and tide say "Currently unavailable"?The weather forecast and tide predictions rely on data from Apple and the National Oceanic and Atmospheric Administration. If they are "Currently unavailable," it may be due to insufficient cellphone coverage or deactivated location services. Ensure your device's location services are active and that you have adequate cellular coverage.
Why does the weather forecast work, but the tide information says "Currently unavailable" or is incorrect?Weather data and tide information are sourced differently. If tide information is incorrect or unavailable, it could be because the nearest tide station is too far away or malfunctioning, or you're in a location like a lake where tides are minimal. Please use the contact form or the Support button under the Profile section in the application to report any issues.
Why does the weather forecast work, but the tide information says "Currently unavailable" or is incorrect?Weather data and tide information are sourced differently. If tide information is incorrect or unavailable, it could be because the nearest tide station is too far away or malfunctioning, or you're in a location like a lake where tides are minimal. Please use the contact form or the Support button under the Profile section in the application to report any issues.
2.
Boat Ramp Locator & Boat Ramp Details.
Did you notice any ramps missing on our map?It's possible some boat ramps are missing from our maps if they are newly built, reconstructed, or privately owned. You can report any missing boat ramps through the contact form or the support button under your profile in the application.
Are the boat ramp details, available services, and amenities incorrect or missing?If you find inaccuracies or missing information regarding boat ramp details, amenities, or services, please use the "Report" button on the Ramp Details page in the application. We strive to update our data promptly.
Can I search for launch sites for both motorized and non-motorized personal watercraft?Yes, of course, we leave you the choice and include favorite launch spots for kayaks, paddleboards, and motorists' small personal watercraft. Later, we will include filters to customize the map view. We are happy if you report missing spots or existing boat ramps with more amenities regarding to small personal watercrafts.
Are the boat ramp details, available services, and amenities incorrect or missing?If you find inaccuracies or missing information regarding boat ramp details, amenities, or services, please use the "Report" button on the Ramp Details page in the application. We strive to update our data promptly.
Can I search for launch sites for both motorized and non-motorized personal watercraft?Yes, of course, we leave you the choice and include favorite launch spots for kayaks, paddleboards, and motorists' small personal watercraft. Later, we will include filters to customize the map view. We are happy if you report missing spots or existing boat ramps with more amenities regarding to small personal watercrafts.
3.
Boat Ramp Traffic.
Why is there no Ramp Traffic chart or prediction available at some boat ramps?Not all boat ramps have sufficient historical or real-time data to reliably predict traffic. We exclude data for such ramps to prevent misleading information.
Why does the Ramp Traffic chart not match reality?Factors like holidays, sudden weather changes, or special events can affect traffic predictions. If you notice discrepancies, please help us improve by reporting them through the Ramp Traffic tab in the application.
Why does the Ramp Traffic chart not match reality?Factors like holidays, sudden weather changes, or special events can affect traffic predictions. If you notice discrepancies, please help us improve by reporting them through the Ramp Traffic tab in the application.
4.
Boat Trailering Assist.
How do I set up my Ramp Assist trailering feature?The Ramp Assist application guides you through six simple steps to intelligently set your boat, trailer, and towing vehicle configurations. You can add up to six different boat and vehicle combinations via the Add button in the main menu.
How should I prepare my trailer and boat for the trailering assist?No special preparation is needed for your trailer as long as you have black or white polyvinyl chloride (PVC) guidance posts. Ensure your phone camera has a clear view of the bow and the trailer during setup.
What if the guidance recommendations or displayed values of the Ramp Assist application appear to be incorrect?Verify the accuracy of your boat, trailer, and vehicle setup in the application. If there are discrepancies, adjust the parameters or contact support for further assistance.
What should I do if my phone screen is too dim or appears black?Avoid using polarized sunglasses, which can make the screen appear black. If the phone overheats and dims the display, try using it under shade to prevent overheating.
What if my phone loses tracking of the car and trailer or encounters trouble during the tracking process?This could be due to algorithm issues or environmental factors like light reflections. Try resetting the camera feed in the application or contact support for help.
I want to know more about what Ramp Assist does in the background.Enable "Nerd Mode" in the settings for detailed tracking information and projections during the trailering process.
How should I prepare my trailer and boat for the trailering assist?No special preparation is needed for your trailer as long as you have black or white polyvinyl chloride (PVC) guidance posts. Ensure your phone camera has a clear view of the bow and the trailer during setup.
What if the guidance recommendations or displayed values of the Ramp Assist application appear to be incorrect?Verify the accuracy of your boat, trailer, and vehicle setup in the application. If there are discrepancies, adjust the parameters or contact support for further assistance.
What should I do if my phone screen is too dim or appears black?Avoid using polarized sunglasses, which can make the screen appear black. If the phone overheats and dims the display, try using it under shade to prevent overheating.
What if my phone loses tracking of the car and trailer or encounters trouble during the tracking process?This could be due to algorithm issues or environmental factors like light reflections. Try resetting the camera feed in the application or contact support for help.
I want to know more about what Ramp Assist does in the background.Enable "Nerd Mode" in the settings for detailed tracking information and projections during the trailering process.